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How do I request a refund?

Our Refund Policy

Because we are a subscription service, we require cancellation prior to your renewal date.

For this reason we're not able to issue refunds or partial refunds for cancellations made on or after the first day of your subscription contract regardless of usage.

You can view your current subscription plan, details and contract dates in your subscription settings.

Check out our full policy and terms here.

How to Request a Refund

If you'd like to request a refund on your account, please follow the steps below and we'll make sure you're taken care of within 24 hours:

  1. First, checked that you are logged into the correct Twenty20 account.
  2. Then submit your refund inquiry here.


Not looking for a refund? 
For all other questions regarding your account, please check out answers to our most common questions here or fill out this form to get in touch with a member from our team.

Don't know why you were charged? 
You can troubleshoot why you may have been charged here.

Can I return the photos I licensed?
Because we pay photographers every time their photo is licensed, you cannot return a photo after licensing it. Regardless of if you use the photo, when, or where, it is yours to keep in perpetuity! 



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